B2B Terms of Service

2 October 2026

Terms of Service of the School Plan (B2B)

Product: Kluppy — School Plan
Last updated: October 2026
Version: 2.0

This document governs the purchase of Kluppy licences by schools and other organisations (School Plan, B2B), whether through a quote or from the administration panel. It supplements the General Terms and Conditions and, in the event of conflict, prevails over them in all matters relating to the institutional modality.

It replaces the "B2B Terms of Service" of May 2026 and the "Terms and Conditions of the School Plan" (version 1.3), which until now were two separate texts. Schools in the United Kingdom and the United States that purchase in pounds sterling or US dollars are governed by their own terms. English translation of the Spanish original; in the event of any discrepancy, the Spanish version prevails.

1. Parties to the contract

Service provider:

KLUPPY, S.L.
Tax ID (CIF): B75131953
Registered office: Mikeletegi pasealekua 65 (Planta Baja, Local 1), 20009, Donostia - San Sebastián, Gipuzkoa
Registro Mercantil de Guipuzcoa, Tomo 2693, Folio 44, Hoja Registral (Hoja nº) 37422, Sección 8, Inscripción 2
Email: info@kluppy.com

Hereinafter, "Kluppy", "we" or "the Provider".

Client:

The School or other legal entity (association, company, institution) purchasing the School Plan, represented by the person who accepts these Terms on its behalf.

Hereinafter, "the School", "the Client" or "the Institution".

2. Subject matter of the contract

Under these Terms, Kluppy undertakes to provide the School with access to its typing learning platform under the School Plan, which includes:

• Access to all levels and content of the typing curriculum
• Administration panel for students and teachers
• Management of groups and pedagogical tags
• Statistics and progress reports
• Creation of users one by one, in bulk (CSV) or by importing them from Google Workspace/Classroom or Microsoft 365
• AI-powered text generation (clause 9)
• Technical support by email and from the panel itself

The price, the number of licences, the start date and the duration are set in the accepted quote or in the order the School places from its panel.

Optional modules. The School may also purchase, from its panel, the Competency Assessment, My Library and Dictations modules. Each is governed by its own terms (Assessment, My Library, Dictations), which the School's administration accepts electronically when activating it, and by the price shown in the panel at that time.

3. Contracting, capacity and representation

3.1. Capacity and representation

The representative of the School who accepts these Terms expressly declares that:

1. They have the legal capacity to contract on behalf of the institution.
2. They act with the authorisation of the holder of the School or of whoever holds its legal representation.
3. The institutional data provided is truthful, accurate and complete.

If the signatory does not have sufficient capacity, the School shall remain liable for the obligations assumed.

3.2. Quotes and orders

• Each quote carries a unique reference (for example, QT-YYYYMMDD-XXXX) and sets out the licences, the price, the taxes, the service start date and the tax details of the payer.
• A quote is valid for 30 calendar days from the date it is sent, unless it states another date. After that it cannot be paid: the School may ask Kluppy to update it.
• Renewals and expansions made by the School from its panel generate an order with its own reference and are subject to these same Terms.

3.3. Acceptance

The School accepts these Terms and the Data Processing Agreement (DPA) by ticking the acceptance box and paying the quote or the order or, where Kluppy has granted deferred payment, by starting the service from its panel. Kluppy keeps a record of the documents accepted, their version and the date.

3.4. When an entity other than the School pays

If the payer is another entity (a parents' association, a local council, a foundation), the invoice is issued in its name, but the Client and the controller of the data remains the School. If the price is split between two payers, the service is activated once both have paid their share.

4. Licence modalities

4.1. Available pack types

Packs are cumulative with each other and with individual licences.

4.2. Teacher and administrator access

Teachers and administrators of the School do not consume student licences, unless the School decides that one of those accounts should also practise as a student.

4.3. Free trial period

Schools may try Kluppy free of charge and with no obligation to buy. The trial includes:

• 30 calendar days. If the School opens the trial itself from the website, the 30 days start counting when its first student signs in, with a maximum of 60 days from sign-up. If the trial accompanies a quote, they count from the moment Kluppy creates it.
• Up to 25 students.
• Access up to level 10 of the curriculum.
• Full administration panel, class mode, assignments, duels and leagues.
• AI-generated texts, with a daily usage limit per school: at least 20 exercises, 5 tutorials, 5 audio clips and 10 duels per day. Once the limit is reached, practice resumes the following day.

When the trial ends without a paid plan being purchased, the students' accounts are blocked; teachers and administrators keep their access to the panel. Data and progress are kept for 180 days, in case the School purchases a plan, and after that the trial school and all its accounts are permanently deleted.

5. Seat-based licence system

5.1. Assignment model

Purchased licences are added to the School's available pool. The School's administrator assigns them by means of:

• Creation of student accounts from the panel, one by one or in bulk (CSV)
• Import from Google Workspace/Classroom or from Microsoft 365
• Invitation by email
• The school access code, which the student enters in their own profile

Each student added consumes one licence from the pool. An invitation that has been sent reserves a licence until it is accepted or cancelled. When there are no free licences left, the access code stops admitting students and the new accounts the School creates are created blocked until a licence is assigned to them (clause 5.4).

5.2. Reassignment period (90-day cooldown)

In order to ensure fair use and prevent abusive licence rotation, a reassignment period of 90 calendar days (hereinafter, the "cooldown") applies after a licence is withdrawn from a student.

During the cooldown:

• The student loses access to Kluppy immediately: their account is blocked within the School (clause 5.4).
• The licence is not available for reassignment to another student.
• After the 90 days have elapsed, the licence automatically returns to the pool.

The status of the licences (in use, reserved by invitations, in cooldown and available) can be seen at any time in the administration panel, under My Organization → Students.

5.3. Exceptions to the cooldown

5.4. Effects on student data

When a licence is withdrawn from a student:

• The account remains the School's and is blocked: the student cannot access Kluppy.
• Their data (progress, statistics, achievements, history) is kept for a maximum of 180 days. If the School assigns them a licence again within that period, they get it back in full; otherwise it is permanently deleted.
• The School may order immediate erasure from its panel at any time.
• The same applies to accounts the School creates with no licence available: they are created blocked until a licence is assigned and are deleted if 180 days go by without one.
• If the account already belonged to the student before joining the School (a paid subscription of their own, or sign-up on their own more than seven days earlier), it returns to its holder as a free personal account and the School stops seeing its data. For the same reason, a personal account that the School tries to add when it has no free licence does not join the School until one is assigned to it.
• While the account is blocked, the student or their family may exercise the rights of access and portability (Arts. 15 and 20 GDPR) through the School.

6. Billing and payment

6.1. Contracted period and renewal

Licences are valid for 12 months from the service start date. That date appears in the quote; the School may choose to start on the day of payment, and may also bring the start forward or delay it by up to 30 days. Until the start date, students cannot sign in.

The contract does not renew automatically: there are no recurring charges. To continue, the School renews from its panel (Billing) or with a new quote. A renewal paid before expiry starts when the current period ends and lasts another 12 months.

6.2. Payment and invoices

• Payments are processed through Stripe, a PCI-DSS Level 1 certified payment gateway. Kluppy does not store card data.
• Payment may be made by card or by bank transfer. The service is activated when Kluppy receives the payment; for a transfer, when the funds arrive.
• Deferred payment. Where Kluppy offers it in the quote, the School may start using the service with a pro forma invoice and pay within 30 calendar days (clause 6.8).
• Invoices. The invoice is issued automatically once the payment is confirmed, in accordance with the applicable tax rules (TicketBAI), is sent to the contact email of the quote or of the paying entity and is available in the panel, under Billing. Public schools that need the invoice before paying may request it from Kluppy.

6.3. Prices and taxes

Prices are expressed in euros (€) and do not include taxes. The applicable prices are those stated in the quote or shown in the panel at the time of purchase, and they do not change during a period already contracted. VAT, or the applicable indirect tax, is applied in accordance with current regulations and the School's place of establishment: the quote and the invoice state the tax applied in each case. The School is responsible for providing its correct tax details.

6.4. Licence expansion (upgrade)

The School may purchase additional licences at any time during the contracted period, from its panel or with a quote, provided it has no outstanding payments. The new licences are added to the existing pool and share the expiry date of the current period. The price is prorated for the days remaining until that date.

6.5. Licence reduction (downgrade)

It is not possible to reduce the number of licences contracted during the current period or to request a partial refund. If the School needs fewer licences for the following period, it may renew for a smaller quantity.

6.6. Renewal reminders

Kluppy notifies the School's administrator by email when 90, 30, 15 and 5 days remain before expiry, and again when the period has ended. The notices stop if the School has already paid for the following period.

6.7. Expiry without renewal

If the School does not renew before the expiry date:

• The students' accounts are blocked: they cannot sign in to Kluppy.
• Teachers and administrators keep their access to the panel to consult and download the data and to renew.
• Pending cooldowns are automatically cancelled.
• Data is kept for 180 days (clause 10.6). If the School renews within that period, it recovers everything: progress, statistics and configuration.

6.8. Non-payment

• The ordinary contract is paid in advance: until the payment is received, the service is not activated.
• With deferred payment, Kluppy sends reminders of the due date by email. If the due date arrives and the payment has not been received, Kluppy may pause the students' access, after notifying the School by email, until the payment is received. Teachers and administrators keep their access to the panel. Access is not paused automatically for public schools.
• If a payment is returned or reversed in full (full refund or bank dispute resolved against Kluppy), the service ends.

6.9. Optional modules

Optional modules (clause 2) are purchased and paid for separately from the panel. Those priced per licence are prorated for the months remaining until the licences expire and end with them; the Dictations module works with credits. Deactivating a module does not give rise to a refund.

7. Obligations of the School

The School undertakes to:

1. Obtain the parental consent required for the use of the platform by students under 14 years of age, in accordance with Art. 7 of the LOPDGDD.
2. Inform students and their families about the educational nature of the data processing and provide access to Kluppy's Privacy Policy upon request.
3. Designate at least one administrator responsible for licence and user management.
4. Not share access credentials between different users.
5. Notify Kluppy of any cessation of activity, change of ownership or material modification affecting the contract.
6. Not use Kluppy's metrics as the sole or primary basis for the official assessment or academic grading of students (see Clause 9).

8. Obligations of Kluppy

Kluppy undertakes to:

1. Provide the service with a minimum monthly availability of 99%, excluding scheduled maintenance, incidents at infrastructure providers and force majeure events.
2. Notify scheduled maintenance at least 48 hours in advance by email and notice on the platform.
3. Maintain the security measures described in the Privacy Policy.
4. Provide technical support by email and from the administration panel.
5. Retain the School's data for the duration of the contract and for the legally required periods following its termination.
6. Notify the School, without undue delay after becoming aware of it, of any security breach affecting its data, providing the information required by Art. 33(3) GDPR (nature of the breach, categories and approximate number of data subjects concerned, likely consequences and measures taken) so that the School, as Controller, can meet its own obligation to notify the supervisory authority within the period laid down in Art. 33(1) GDPR.

9. Use of Artificial Intelligence and AI Act compliance

Kluppy uses generative AI systems (currently Vertex AI / Google Gemini) exclusively for the generation of educational typing texts. In addition, it turns into audio, with the synthetic voice of an external provider (clause 10.4), its tutorial scripts, the application's instructions and, where the School activates the Dictations module, the texts written by its teaching staff.

9.1. Risk classification

Kluppy is classified as a limited risk system under Regulation (EU) 2024/1689 (AI Act), as it constitutes a merely auxiliary system to the educational process.

9.2. Prohibition of evaluative use

It is strictly prohibited for the School, its teachers or any third party to use the metrics generated by Kluppy (speed, accuracy, progress, level) as the sole or primary basis for:

• The official assessment or academic grading of students
• The adoption of decisions that significantly affect the student (grade retention, access to special programmes, etc.)

The use of Kluppy for official assessment purposes would transform the system into a high-risk one (Annex III of the AI Act), the regulatory compliance burden in that case falling exclusively on the School.

9.3. AI transparency

Kluppy identifies AI-generated content in its interfaces, in accordance with Art. 50 of Regulation (EU) 2024/1689: texts generated on the spot, tutorials and the synthetic voice of tutorials and dictations carry a visible label. Practice texts come, as a general rule, from an AI system, whether they are generated on the spot or served from Kluppy's shared library (clause 9.7).

9.4. What the AI system receives

Generation requests carry only technical parameters: the level, the language, the permitted characters, the length and the keys that need reinforcing, including those the student finds hardest. They do not carry the student's name, their identifier or what the student types. Texts are always generated on Kluppy's servers: students do not chat with any AI system or give it instructions.

9.5. No training on the School's data

Kluppy does not use the activity data of the School's users (keystrokes, errors, typed texts, performance metrics) to train or improve artificial intelligence models, whether its own or third parties'. That data is used only to calculate the metrics, adapt the difficulty to each student's level and produce the School's reports.

9.6. Quality and limits of the texts

The texts are produced with a technology that may occasionally give inaccurate or inappropriate results. Kluppy applies automatic safety and quality filters before showing them, but cannot guarantee the complete absence of inappropriate content. Any user can flag an inappropriate text from the exercise screen; Kluppy reviews it and removes it where appropriate. The texts do not represent Kluppy's opinions and are not official curricular material.

9.7. Shared library

So that exercises load without waiting, Kluppy stores the generated texts in a library and reuses them across schools that share the same level and language. Those texts contain no personal data. Texts written by the School's teaching staff (My Library, Dictations) do not enter that library.

9.8. Continuity and reasonable use

AI generation depends on third-party services. If they are unavailable, Kluppy serves texts from its library or composes them with its own generator, so that exercises are not interrupted. Kluppy may limit the generation of new texts if it detects disproportionate or abusive use; in that case exercises remain available with texts from the library.

10. Data protection (DPA)

10.1. Roles in the processing

Within the framework of this contract:

The relationship is governed by the Data Processing Agreement (DPA), which forms part of these Terms. In matters of data protection, in the event of contradiction, the DPA prevails.

10.2. Processing instructions

Kluppy shall process student data exclusively in accordance with the School's instructions and for the purpose of providing the contracted educational service. Kluppy shall not process such data for its own purposes nor disclose it to unauthorised third parties.

10.3. Security measures

Kluppy applies the technical and organisational measures described in the Privacy Policy, including AES-256 encryption at rest, TLS in transit, role-based access control and storage in the EU region (eur3: Belgium/Netherlands).

10.4. Sub-processors

Kluppy uses the following sub-processors for the provision of the service:

The School authorises the use of these sub-processors. Each sub-processor is bound in writing by the same data protection obligations as are imposed on Kluppy, and Kluppy remains fully liable to the School for the performance of its sub-processors (Art. 28(4) GDPR). Should any material changes be made to this list, Kluppy shall notify the School at least 30 days in advance, and the School may object on legitimate data protection grounds.

10.5. Data subject rights

Kluppy shall provide the School with the necessary means to handle requests for the exercise of rights (access, rectification, erasure, portability) submitted by students or their guardians.

10.6. Return and deletion of data

Upon termination of the contract, and at the School's choice, Kluppy shall return or delete all personal data processed on behalf of the School (Art. 28(3)(g) GDPR). The School may download the lists and reports of its students from its panel, and Kluppy shall provide, on request, a full export in a structured format. Unless return or earlier deletion is instructed, once 180 days have elapsed from expiry without renewal Kluppy shall permanently delete the data and existing copies, unless a legal obligation to retain them exists (for example, invoices).

11. Limitation of liability

11.1. Exclusion of warranties

The service is provided "as is". Kluppy does not guarantee specific educational outcomes nor that the service will be free from errors.

11.2. Liability cap

To the maximum extent permitted by law, Kluppy's total liability to the School shall be limited to the total amount invoiced in the 12 months preceding the event giving rise to the claim.

11.3. Exclusions

Kluppy shall not be liable for:

• Loss of data due to causes beyond its control or due to the School's actions
• Incorrect or improper use of the platform by the School or its students
• Interruptions caused by third-party providers (infrastructure, telecommunications)
• Damage arising from the use of the platform's metrics for official assessment purposes
• Force majeure events (natural disasters, widespread network failures, etc.)

12. Confidentiality

Each party undertakes to keep in strict confidence the commercial, technical and operational information of the other party to which it has had access by virtue of this contract. This obligation shall persist for 3 years following the termination of the contract.

13. Duration and termination

13.1. Duration

The contract has the duration of the contracted period (12 months from the service start date). It expires automatically, without the need for prior notice, if it is not renewed.

13.2. Termination for breach

Either party may terminate the contract early if the other party commits a material breach and fails to remedy it within 15 business days from formal notification. Kluppy may also suspend access immediately if it detects fraudulent activity or a risk to the security of the service, or if an authority so requires.

13.3. Consequences of termination

Upon termination of the contract:

• The students' accounts are blocked (clause 6.7).
• The School may download its data and request its return or deletion (clause 10.6).
• The data is deleted within the periods set out in clause 10.6 and in the DPA.

13.4. Cancellation at the School's request

The School may stop using Kluppy at any time and request the cancellation of its school and the deletion of its data. The unused part of the period is not refunded.

14. Applicable law and jurisdiction

This contract is governed by Spanish law, in particular:

• Law 34/2002 on Information Society Services (LSSI-CE)
• Regulation (EU) 2016/679 (GDPR)
• Organic Law 3/2018 (LOPDGDD)
• Regulation (EU) 2024/1689 (AI Act)

For the resolution of disputes arising from this contract, the parties expressly submit to the Courts of Donostia-San Sebastián, waiving any other jurisdiction.

15. Amendments

Kluppy reserves the right to update these Terms. Material changes shall be notified to the School at least 30 days in advance by email and by notice in the administration panel. Continued use of the service following notification shall constitute acceptance of the new Terms.

16. Intellectual property

The platform, its curriculum, its design, its code and its content are the property of Kluppy or its licensors. During the contracted period, the School and its users receive a non-exclusive, non-transferable right of use, limited to educational use within the platform.

The students' data, their results and the reports produced from them are the School's data: Kluppy claims no rights over them. Texts written by the School's teaching staff remain their authors'.

17. Communications

The School agrees to receive the communications necessary for the provision of the service (payment confirmations, invoices, renewal and expiry reminders, security and maintenance notices). Kluppy will not send commercial communications without prior consent.

18. Severability and entire agreement

If any provision of these Terms is declared void, the remaining provisions shall remain fully valid.

These Terms, together with the accepted quote or order, the Data Processing Agreement (DPA), the terms of the modules the School activates, the General Terms and Conditions and the Privacy Policy, constitute the entire agreement between the School and Kluppy regarding the School Plan.

19. Contact

For enquiries relating to this contract:

• Email: info@kluppy.com
• Address: Mikeletegi pasealekua 65 (Planta Baja, Local 1), 20009, Donostia - San Sebastián, Gipuzkoa

Terms of Service of the School Plan (B2B) · Kluppy · Version 2.0 · October 2026
Subject to Spanish law. Regulation (EU) 2016/679 (GDPR) · Organic Law 3/2018 (LOPDGDD) · Law 34/2002 (LSSI) · Regulation (EU) 2024/1689 (AI Act)