Extracurricular Service Terms

Terms and Conditions of the Extracurricular Activities Management Service (B2B2C)

Product: Kluppy Connect — Extracurricular Activities Management Module
Last updated: April 2026
Version: 2.4

This document governs the contractual relationships within the framework of the Extracurricular Activities Management Module (B2B2C) of Kluppy, which involves three distinct parties: Kluppy (technology provider), the Extracurricular Company / Academy (B2B client) and the Families / Legal Guardians (B2C end users). Unless otherwise provided, the General Terms of Use of Kluppy shall also apply.

PART A — CONTRACT WITH THE EXTRACURRICULAR COMPANY (B2B)

This section governs the contractual relationship between Kluppy and the entity (company, academy, association or organisation) that uses Kluppy to manage its extracurricular activities.

A.1. Parties to the contract

Technology service provider:

KLUPPY S.L.
NIF: B75131953
Registered office: Donostia-San Sebastián, Gipuzkoa, Spain
Email: info@kluppy.com
Registered with the Mercantile Registry of Gipuzkoa

Hereinafter, "Kluppy".

Client — The Extracurricular Company:

The entity (company, academy, association, cooperative or organisation) that subscribes to the Extracurricular Module, represented by whoever registers and accepts these Terms.

Hereinafter, "the Company", "the Academy" or "the B2B Client".

A.2. Subject matter of the B2B contract

Kluppy provides the Company with the complete technological infrastructure to manage its extracurricular activities, including:

A.2.1. Enrolment management

• Multi-step public registration form for family enrolment
• Automatic processing of enrolment applications
• Management of multiple students per family (siblings)
• Capacity control and waiting list management when a group is full

A.2.2. Student management

• Full student administration panel by school and group
• CRUD operations for schools, groups and timetables
• Data import and export

A.2.3. Billing and collection

Kluppy manages the collection of monthly fees directly from families via SEPA direct debit or bank card through the Stripe payment gateway. The Company configures prices and conditions from the administration panel.

Kluppy is responsible for:

• The monthly collection from families on the date configured by the Company.
• The issuance of monthly invoices to families by email.
• The management of defaults, retries and refunds.
• The settlement of the corresponding amount to the Company as agreed in the commercial offer.

A.2.4. Communication and attendance

• Mobile app for monitors (one-tap attendance)
• Notifications to families regarding absences or incidents
• Integrated tutor-family chat (asynchronous)
• Behaviour and incident reporting system

A.2.5. Education and typing (optional)

• Access to the Kluppy typing platform for enrolled students
• Academic progress panel per student

A.2.6. Materials and supplies (optional)

The Company may configure material items (ergonomic keyboards, covers, adapters, etc.) available for families to request during the enrolment process. Kluppy shall display these items with their prices and quantities in the registration form. The Company is responsible for:

• Defining the catalogue of items, prices and available stock from the administration panel.
• The physical delivery of the material to the student.
• The management of warranties, returns or issues relating to the material.

Kluppy shall act as an intermediary in collecting payment for the material from the legal guardian, but is neither the seller nor the distributor of the material. The responsibility for the sale, quality and delivery of the material lies exclusively with the Company.

A.3. Obligations of the Company

The Company undertakes to:

1. Comply with data protection regulations (GDPR):

   • Act as Controller of the personal data of the families and students enrolled through Kluppy.
   • Inform families that Kluppy is the Processor of the technological management.
   • Obtain the necessary legal authorisations for the processing of minors' data.
   • Include Kluppy in its Record of Processing Activities (ROPA) and in the Data Processing Agreement (DPA).

2. Manage family consent:

   • Inform families about the service conditions and these Terms (Part B) before initiating the enrolment process.
   • Ensure that legal guardians accept Part B of these Terms during the registration process.

3. Keep information up to date:

   • Notify Kluppy of any material change in organisational structure, tax details or service configuration.
   • Actively manage student registrations and withdrawals in the administration panel.

4. Collaborate in payment management:

   • Verify that the bank details (IBAN) of families are correct before activating the enrolment.
   • Collaborate in resolving payment disputes with families.
   • Correctly configure prices and billing dates from the administration panel.

5. Comply with the acceptable use rules defined in the General Terms of Kluppy.

A.4. Obligations of Kluppy towards the Company

Kluppy undertakes to:

1. Provide the platform on a continuous basis, making commercially reasonable efforts to maintain its availability.
2. Process payments from families securely and in compliance with PSD2 regulations.
3. Send settlements to the Company in accordance with the deadlines defined in the commercial offer.
4. Notify payment incidents (refunds, SEPA failures) and execute automatic retries.
5. Retain data with the security measures described in the Privacy Policy.
6. Issue the corresponding invoices to the Company for the use of the technology platform.

A.5. Billing model and prices

A.5.1. Economic conditions

The prices, tariffs and economic conditions of the service are defined in the commercial offer or service agreement entered into between Kluppy and the Company for each school or group of schools. Said agreement forms an integral part of these Terms.

Kluppy reserves the right to modify the economic conditions, notifying the Company at least 60 days in advance by email and notice in the administration panel. The modification shall not affect the current contractual period (typically, the school year).

A.5.2. Settlements

Kluppy collects from families the amount of the monthly fee configured by the Company. Kluppy deducts its commission as agreed in the commercial offer, together with the processing fees of the payment gateway (Stripe), and settles the net amount to the Company within the deadlines established in the commercial offer.

The Company shall receive a detailed monthly settlement report by email and in the administration panel, which shall include: students charged, amounts, commissions, refunds and net settled amount.

A.5.3. First charge

The first charge to families corresponds to a full monthly instalment from the date of activation of the enrolment by the Company. Kluppy may, at its discretion or by agreement with the Company, apply a proportional charge (pro rata) to the first month when it deems appropriate.

From the second month onwards, charges shall always be for a full monthly instalment on the date configured by the Company.

A.5.4. Discounts

The Company may configure discount policies from the administration panel (for siblings, early payment, promotional, etc.). Kluppy provides the infrastructure to apply discounts automatically, but the Company is solely responsible for:

• Defining the conditions and amount of the discounts.
• Communicating the discount policy to families.
• Bearing the economic impact of the discount.

A.6. SEPA mandate and payment authorisations

• Kluppy provides the registration form with the SEPA mandate authorisation flow in compliance with European banking regulations.
• The Company is the SEPA mandate creditor and Kluppy acts as its collection agent through Stripe.
• The Company must hold the corresponding SEPA Creditor Identifier (SCI) or authorise Kluppy to use its own, as per the commercial agreement.
• Mandates are stored and managed with the required GDPR safeguards.

A.7. Default management (families)

When Kluppy detects a collection failure from a family:

1. Kluppy updates the student's status to "payment failed" in the Company's panel.
2. Kluppy automatically sends a notification to the family with a link to update the payment method.
3. Kluppy performs automatic retries of the charge in the days following the initial failure.
4. If the default persists after retries, Kluppy notifies the Company so that it may take the appropriate measures (student withdrawal, direct management, etc.).

The decision regarding the continuity of service to the defaulting student lies exclusively with the Company.

Chargeback fees: Bank fees generated by SEPA returns or card chargebacks shall be borne by the Company and deducted from the next settlement.

A.8. Duration and termination of the B2B contract

The contract shall have the duration established in the commercial offer (typically linked to the school year, from September to June). The contract shall be tacitly renewed for successive equal periods unless either party notifies its intention not to renew with 30 days' notice before the start of the new period.

Either party may terminate the contract with 30 days' written notice during the current period. Following termination:

• Access to the administration panel is deactivated.
• Data is retained for 90 days to allow for export.
• Kluppy shall settle any outstanding payments to the Company within a maximum of 30 calendar days from the effective termination date.

A.9. Liability of the Company towards families

The Company is solely responsible for:

• The definition of the extracurricular services offered (timetables, prices, conditions).
• The fulfilment of its obligations towards families (service provision, refunds for its own reasons, etc.).
• The management of family complaints about the extracurricular service itself.
• The management, delivery and warranty of the material offered to families.
• The hiring and management of the monitors who supervise the activity, if any.

Kluppy is not a party to the contractual relationship between the Company and families with respect to the content of the extracurricular service.

PART B — CONDITIONS FOR FAMILIES AND LEGAL GUARDIANS (B2C)

This section governs the relationship between Families/Legal Guardians and the provision of the extracurricular management service mediated by Kluppy, within the framework of enrolment in the activities offered by the Extracurricular Company.

B.1. Identification of the parties

Families who enrol their children through the Kluppy registration form establish a contractual relationship with the Extracurricular Company / Academy offering the activity.

Kluppy acts as a technology platform intermediary on behalf of the Company, providing the enrolment, communication and payment management system.

Extracurricular Company: Identified in the enrolment form and in the confirmation emails received.

Family / Legal Guardian: The person who completes the enrolment process and accepts these Terms on behalf of the enrolled minors.

B.2. Enrolment process

Enrolment is carried out through the public registration form provided by the Company, which comprises the following steps:

1. Selection of school and activity: School, group and desired timetable. If the group is at full capacity, the guardian may opt for the waiting list.
2. Student data: First name, surnames, school year and, if applicable, relevant medical information. Multiple siblings may be enrolled in a single session.
3. Material (optional): Selection of material (ergonomic keyboards, etc.) if available for that school. Material is charged together with the first monthly instalment.
4. Legal guardian data: Name, email, telephone number, NIF and IBAN for direct debit payment.
5. Confirmation: Summary of the enrolment, breakdown of amounts and acceptance of Terms.

Once the application is submitted, the legal guardian will receive a confirmation email with the access credentials for the Kluppy Connect mobile app.

B.3. Data you provide and purpose

Medical data, if provided, is specially protected (Art. 9 GDPR) and is used solely to ensure the student's safety during the extracurricular activity. It is not shared with third parties.

B.4. Payment regime

• You authorise the SEPA direct debit or card charge of the monthly fee for the extracurricular activity.
• The monthly amount is the price set by the Company for the activity, as shown in the enrolment form and in the monthly invoices.
• The first charge corresponds to a full monthly instalment from the date of activation of the enrolment. Kluppy may apply a proportional charge to the first month when it deems appropriate, in which case you will be informed of the amount before the charge is activated.
• From the second month onwards, charges shall always be for a full monthly instalment on the date configured by the Company.
• You shall receive the monthly invoice by email in PDF format with a breakdown of the billed period.
• If you enrol more than one child, a discount may apply according to the Company's policy. The discount, if any, will be reflected in the invoice breakdown.

Sibling discount recalculation: If a student who was part of a family enrolment (multiple siblings) withdraws, the sibling discount will be automatically recalculated based on the number of students who remain enrolled. If after the withdrawal only one student remains, the discount will no longer apply and the fee will revert to the standard price. The new amount will be reflected in the invoice for the month following the withdrawal.

SEPA mandate: By providing your IBAN and completing the form, you authorise the Company (and Kluppy as its payment processing agent through Stripe) to initiate SEPA direct debits on your account. This authorisation is revocable at any time by written communication to the Company or to info@kluppy.com.

Material: If you have requested material during enrolment (keyboard or other items), the amount will be added to the first monthly instalment as a separate line item and will appear itemised on the invoice.

B.4bis. Billing cycle and charge date

Unless otherwise indicated by the Company, the billing and collection regime is as follows:

• Charges are made during the first days of each month for the corresponding monthly instalment for that same month (advance billing). The exact date within the first 5 business days of the month is configured by the Company from its administration panel.
• The first instalment following enrolment may be charged outside this cycle, upon activation of the enrolment, as a full monthly instalment or pro rata if the Company so configures.
• From the second month onwards, all charges follow the cycle from the 1st to the last day of the calendar month.
• The amount is not subject to pro rata for non-teaching days, public holidays, bridge holidays or vacation periods that fall within the billed month.

Price guarantee during the school year: The monthly price of the activity shown to the guardian at the time of enrolment is guaranteed throughout the entire school year (from September to June). Any price modification announced by the Company with the 60-day notice established in Section A.5.1 shall only apply from the following school year, unless expressly agreed otherwise.

Example: If your child is enrolled in the activity from October, the October fee will be charged between 1 and 5 October.

B.5. Right of withdrawal

In accordance with Royal Legislative Decree 1/2007, you have the right to withdraw from the enrolment within 14 calendar days from its confirmation, without the need for justification.

To exercise the right of withdrawal:

• Email to: info@kluppy.com or directly to the Company, stating the enrolment details.
• Effects: If you have already been charged, you will receive a full refund within a maximum of 14 days.

Exception: If the activity has already commenced with your express consent during the withdrawal period, the right of withdrawal is limited to the unconsumed portion of the service.

Material: If you have received the requested material (keyboard or other items) and exercise the right of withdrawal, you must return the material in its original condition to the Company. The refund for the material is subject to the Company's return policy.

B.6. Cancellation of enrolment

B.6.1. Voluntary cancellation by the family — Deadline and procedure

You may request the withdrawal of your child's enrolment by sending an email to the Company or to info@kluppy.com.

Mandatory deadline to request withdrawal:

For the withdrawal to take effect in the following month, the request must be made before the last business day (Monday to Friday, excluding public holidays) of the current month.

Example: If you wish your child to withdraw in November, you must communicate this before the last business day of October (e.g.: Friday 30 October if it is the last Friday of the month). If you communicate it on 1 November or later, the November charge will have already been executed and the withdrawal will take effect at the end of November.

Important: Withdrawals are not retroactive. Monthly instalments already charged are not refunded.

B.6.2. Sessions not delivered — No refund and no make-up policy

The monthly fee for the extracurricular activity corresponds to the reservation of the student's place in the selected group and school for the entire calendar month, regardless of the number of sessions actually delivered.

In the following scenarios, NO partial or full refund shall be made, nor shall undelivered sessions be made up:

Rationale: The fee guarantees the reservation of the place, the availability of the monitor, the pedagogical material and the technological infrastructure — costs which are incurred regardless of the student's attendance at each session.

Exceptions: Refund or compensation shall only be applicable if the Company cancels the activity definitively and voluntarily, or if Kluppy interrupts the technological service for a continuous period exceeding 15 days due to a cause exclusively attributable to Kluppy. In such cases, the proportional part of the period not enjoyed shall be refunded.

Online modality as an exceptional alternative: In situations of prolonged force majeure that prevent in-person attendance on a continuous basis, Kluppy and the Company may offer sessions in an online format (videoconference, web platform) as a temporary alternative. The monthly fee remains unchanged in the online modality, given that the educational service, the monitor and the technological infrastructure remain at the student's disposal. In-person delivery shall be restored as soon as circumstances permit.

B.6.3. Cancellation by the Company

The Company may cancel a student's enrolment for justified cause (repeated non-payment, breach of activity rules, etc.), with 15 days' notice except in cases of force majeure or serious misconduct.

In the event of cancellation by the Company without justified cause, the proportional amount for the period not enjoyed shall be refunded.

B.7. Default management and billing disputes

In the event of a collection failure:

1. You will receive an automatic notification informing you of the failure with a link to update your payment method or make the outstanding payment.
2. Kluppy will perform automatic retries of the charge in the days following the failure.
3. If the default persists after retries, the Company may suspend the student's access to the activity.

SEPA direct debit refunds: In accordance with Regulation (EU) 260/2012, as the account holder you are entitled to request from your bank the refund of a SEPA direct debit within 8 weeks of the charge date. However, the exercise of this banking right does not extinguish the contractual payment obligation arising from the active enrolment. The refunded amount will be treated as an outstanding debt and the Company may claim its payment. An administrative charge of €15 per bank refund, corresponding to payment gateway processing costs, shall be added to the amount owed.

Billing disputes: If you consider that a charge is incorrect (wrong amount, duplicate charge, etc.), you have a period of 1 month from the charge date to report the issue to info@kluppy.com. Kluppy will review the case and, if the error is attributable to the platform, will proceed with a full refund within a maximum of 14 business days. After the 1-month period without a complaint, the charges shall be deemed accepted.

B.8. Data protection of families

B.8.1. Controller and Processor

B.8.2. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability:

• By email to info@kluppy.com (Kluppy, in its role as Processor)
• By email to the Company (in its role as Controller)

B.8.3. Minors' data

The data of minor students is processed exclusively for the provision of the extracurricular service. Optional medical data is used solely to ensure the safety of the minor during the activity.

As legal guardian, you have full control over the data of your minor children and may request its erasure at any time.

B.8.4. Retention period

B.9. Notifications and communications

By enrolling, you accept to receive:

• Service communications (enrolment confirmation, invoices, payment notices): Mandatory and non-revocable while the enrolment is active.
• Attendance notifications (absences, tardiness, incidents): Configurable from the app.
• Monitor/teacher communications (integrated chat): Configurable from the app.

You will not receive commercial communications without your prior explicit consent.

B.10. Kluppy Connect mobile app (for families)

With your enrolment you gain access to the Kluppy Connect mobile app, where you can:

• View your child's academic progress in typing
• Check the attendance history
• View and download invoices and receipts
• Update your payment method
• Chat with the activity's monitor or tutor
• Receive real-time notifications

B.11. Civil liability and accident insurance

Kluppy holds a civil liability insurance policy covering potential damages arising from the use of the technology platform.

The Extracurricular Company is responsible for taking out and maintaining its own civil liability insurance covering the extracurricular activity, including the supervision of students during in-person sessions at the school. The Company declares that it holds such insurance upon accepting these Terms.

The school is responsible for the insurance of its own facilities, computer equipment and spaces where the activity takes place.

In the event of an accident or injury during the activity, the protocol to be followed shall be that established by the Company and the school. Kluppy will cooperate by providing the necessary contact details of the legal guardian for emergency communication.

B.12. Image rights of the minor

During the course of the extracurricular activity, the Company or its monitors may capture images (photographs or videos) of students for informational, promotional or activity dissemination purposes.

The authorisation for the capture and use of the minor's image is requested expressly and separately during the enrolment process, through a specific consent form that the legal guardian may accept or decline freely.

Conditions of the authorisation:

• The authorisation is voluntary and its refusal does not affect the enrolment or the delivery of the activity.
• The images shall be used exclusively for the purposes stated in the consent form (the Company's website, activity social media, informational material).
• The images shall not be transferred to third parties without additional express authorisation.
• The authorisation is revocable at any time by written communication to the Company or to info@kluppy.com.
• Images of minors shall be processed in accordance with Organic Law 1/1982 on the Civil Protection of the Right to Honour, Personal and Family Privacy and One's Own Image, and Art. 8 of the GDPR.

B.13. Group or timetable changes

The legal guardian may request a change of group or timetable for their child by sending an email to info@kluppy.com or directly to the Company.

The change shall be subject to the availability of places in the destination group. If the requested group has available places, the change shall be processed at no additional cost. If the group is full, the student shall remain in their current group and may request inclusion on the waiting list for the desired group.

Group changes do not entail a change in the monthly fee unless the new group has a different price, in which case the guardian shall be informed before confirming the change.

B.14. Right of withdrawal

The father/mother/legal guardian has the right to withdraw from the enrolment in the extracurricular activity within 14 calendar days from the date of enrolment, in accordance with Royal Legislative Decree 1/2007.

To exercise this right, visit https://play.kluppy.com/legal/desistimiento and log in with the account used during enrolment. The system will automatically process the cancellation of the place and the full refund of any amount paid.

After the 14-day period has elapsed, the withdrawal conditions established in section B.10 shall apply.

PART C — COMMON PROVISIONS

C.1. Usage restrictions

All parties undertake to:

• Not attempt to access data or features for which they are not authorised.
• Not use the platform for purposes other than those described in these Terms.
• Not attempt to breach the security of the system.
• Not share access credentials with unauthorised third parties.

C.2. Limitation of liability

C.2.1. Kluppy as a technology platform

Kluppy acts exclusively as a technology provider and is not responsible for:

• The content of the extracurricular service offered by the Company (pedagogical quality, facilities, staff, monitors).
• The economic agreements between the Company and families that exceed what is managed by the platform.
• Damages arising from incorrect use of the platform by the Company or families.
• The organisational decisions of the Company (acceptance/rejection of enrolments, student withdrawals, etc.).
• The quality, delivery or warranty of the material sold by the Company through the platform.

C.2.2. The Company towards families

The Company is solely responsible for the extracurricular service provided and for its consequences towards families. Kluppy does not intervene or mediate in complaints about the content of the service.

C.2.3. Kluppy's liability cap

To the maximum extent permitted by law, Kluppy's liability is limited to the amount invoiced in the 12 months preceding the event giving rise to the claim.

C.2.4. Access to undesirable internet content — Exclusion of liability

The extracurricular activity takes place at the school's premises, using the computer devices (desktop computers, tablets, Chromebooks) and the internet connection provided by the school itself. Neither Kluppy nor the Extracurricular Company has control over the school's technological infrastructure, network configuration or content filtering systems.

Kluppy and the Company shall adopt the reasonable measures within their reach on the platform to ensure a safe and age-appropriate digital environment for minors, including the design of an interface that does not contain links to inappropriate content and the use of content filters on AI-generated texts.

However, Kluppy and the Company are expressly exempt from any liability arising from students accessing websites, applications or undesirable, inappropriate or unauthorised content during the activity, where such access occurs through the school's devices or network.

The responsibility for the implementation and maintenance of parental control systems, web content filters, URL whitelists/blacklists, firewalls and any other digital security measure on the school's devices and network lies solely and entirely with the school as the owner and administrator of said infrastructure.

Families who consider that the school's digital security measures are insufficient must direct their complaints directly to the school, which is the provider and administrator of the technological resources used during the activity.

C.3. Artificial Intelligence

If the Company also engages the Kluppy typing module for its students, the provisions on AI described in the B2B Terms and in the General Terms of Use shall apply, in particular:

• The prohibition of using platform metrics as a basis for official assessment.
• The limited risk classification of the system under Regulation (EU) 2024/1689 (AI Act).
• Transparency: all AI-generated texts are visually identified in the interface.
• Texts generated for minors use strict content filters that block any inappropriate content.

C.4. Payment security

Payments are processed through Stripe, a PCI-DSS Level 1 certified payment gateway, with reinforced 3D Secure 2 (SCA) authentication in compliance with the PSD2 Directive. Kluppy never stores credit/debit card data or IBANs on its own servers; all payment information is managed directly by Stripe.

C.5. Applicable law and jurisdiction

These Terms are governed by Spanish law, in particular:

• Law 34/2002 on Information Society Services (LSSI-CE)
• Royal Legislative Decree 1/2007 (General Consumer and User Protection Act)
• Regulation (EU) 2016/679 (GDPR)
• Organic Law 3/2018 (LOPDGDD)
• Regulation (EU) 2024/1689 (AI Act)

For disputes between Kluppy and the Company (B2B): The Courts of Donostia-San Sebastián.

For disputes between families and Kluppy or the Company (B2C): The Courts of the consumer's domicile (Art. 52 LEC).

Online dispute resolution: The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025, when Regulation (EU) 524/2013 was repealed by Regulation (EU) 2024/3228. If you are a consumer, you can send your complaint to info@kluppy.com or turn to the competent consumer bodies, such as Kontsumobide – the Basque Consumer Institute, or the consumer office of your region.

C.6. Amendments to these Terms

Kluppy reserves the right to update these Terms. Notice shall be given:

• To the Company, at least 30 days in advance by email and notice in the administration panel.
• To Families, at least 15 days in advance by email and notification in the app.

Continued use of the service following notification shall constitute acceptance of the new Terms.

C.7. Contact

Kluppy:

• Email: info@kluppy.com
• Address: Donostia-San Sebastián, Gipuzkoa, Spain

For complaints about the extracurricular service: Contact the Extracurricular Company directly. Their contact details appear in the enrolment confirmation email.

C.8. Severability

If any provision of these Terms is declared null or void, the remaining provisions shall retain their full validity and effect.

Terms and Conditions of the Extracurricular Activities Service (B2B2C) · Kluppy Connect · Version 2.4 · April 2026
Royal Legislative Decree 1/2007 (Consumers) · Regulation (EU) 2016/679 (GDPR) · Organic Law 3/2018 (LOPDGDD) · Law 34/2002 (LSSI) · Regulation (EU) 2024/1689 (AI Act)