B2C Subscription Terms and Conditions (LITE & PRO)

Terms and Conditions of B2C Subscriptions (LITE and PRO Plans)

Product: Kluppy Connect — Subscriptions for individual users and families
Last updated: August 2026
Version: 1.4

This document specifically governs the purchase of Kluppy's paid B2C subscriptions (PRO Plan and LITE Plan) by individual users and families. References to the "PRO Plan" are understood to refer to the subscription plan you have purchased, except as regards features exclusive to each plan (section 4). It supplements and, in the event of conflict, prevails over the General Terms and Conditions of Use in everything relating to individual consumer use.

1. Provider identification

Kluppy S.L.
Tax ID: B75131953
Registered office: Mikeletegi pasealekua 65 (Planta Baja, Local 1), 20009, Donostia - San Sebastián, Gipuzkoa
Email: info@kluppy.com
Registro Mercantil de Guipuzcoa, Tomo 2693, Folio 44, Hoja Registral (Hoja nº) 37422, Sección 8, Inscripción 2

Hereinafter "Kluppy", "we" or "the Platform".

2. Subject matter

By purchasing a paid subscription (PRO Plan or LITE Plan), Kluppy grants you access to the features of the Kluppy Connect typing learning platform corresponding to your plan and in force at any given time, for personal and/or family use, on the terms described in this document.

Subscriptions are a subscription service: what you purchase is the continuous availability of the service during the billed period, not consumption by use. The price accrues in full for keeping the service at your disposal, regardless of whether you use it a lot, a little or not at all.

3. Who can subscribe

The PRO Plan may be purchased by:

• Natural persons over 18 acting on their own behalf or on behalf of their household.
• Natural persons aged 14 to 18 who have the express consent of their parent or legal guardian.
• Children under 14 require the purchase to be made directly by their parent or legal guardian, who accepts these Terms on their behalf.

By subscribing, you declare that you meet the above requirements and that the details provided are truthful and correct.

4. Description of the PRO Plan

4.1. What it includes

The PRO Plan grants full access to:

4.2. Family Manager

The PRO plan includes the Family Manager system, which allows the account holder to:

• Create and manage up to 4 profiles for minors linked to the family account.
• View the progress, statistics and activity of each profile.
• Enable or disable social features (leagues, multiplayer) for each minor's profile.
• Control the personal data of the minors' profiles at all times.

The account holder is responsible for supervising the use of the minors' profiles under their management.

4.3. Plan comparison

The specific catalogue of features, game modes and usage limits may evolve over time in accordance with section 16 (Changes to the service).

5. Purchase and trial period

5.1. Purchase process

The purchase is made through Kluppy's pricing page. Once payment is completed, access to the PRO Plan is activated immediately.

By subscribing, you expressly request that provision of the service begin immediately, without waiting for the 14-day withdrawal period to expire. However, if you withdraw within that period, Kluppy will refund 100% of the amount of the initial purchase, with no deduction for the service time already elapsed (section 7.2).

5.2. Free trial period

If we offer a free trial of the PRO Plan, the following conditions apply:

• You will be able to access all PRO Plan features during the stated period free of charge.
• If you do not cancel before the trial period ends, the subscription will be charged automatically according to the selected billing option.
• You may only benefit from one free trial per person and per payment method.

6. Price and billing

6.1. Prices

PRO Plan prices are shown in euros (€) and include applicable VAT. Current prices are available on the pricing page.

Kluppy may change subscription prices for valid reasons, such as variations in service or infrastructure costs, changes to the feature offering, inflation, or regulatory or tax changes. Price changes:

• Will be notified at least 60 days in advance by email and through a notice on the platform.
• Will apply from the first renewal after that period; they never alter the price of a period already paid for.
• If you do not agree with the new price, you may cancel the subscription at no cost before the renewal on which it takes effect, retaining access until the end of the period already paid for.

Price changes under this clause do not give rise to any right to a refund of the current period.

6.2. Subscription options

6.3. Payment processing

Payments are processed through Stripe, a PCI-DSS Level 1 certified gateway. Kluppy never stores your credit or debit card details.

6.4. Automatic renewal

Subscriptions renew automatically at the end of each billed period unless you cancel beforehand. You will receive an email notice a few days before each renewal with the amount to be charged and the date of the charge. You can also check the date and amount of your next renewal at any time from Profile → Subscription → Manage subscription.

Cancelling before renewal is your responsibility. Cancellation is available on a self-service basis 24/7 from your dashboard (section 8.3) and takes effect at the end of the period already paid for. A renewal charge not cancelled in time is valid and non-refundable, regardless of how much you use the service during the new period.

6.5. Payment for availability, not for use

The PRO Plan is billed for the availability of the service, not for its actual use. Consequently:

• Non-use, reduced use or forgetting that the subscription exists do not give rise to any right to a refund, discount, compensation or extension of the contracted period.
• No retroactive refunds are made for periods already billed on the grounds that the service was not used during them.
• If you expect not to use the service, the appropriate mechanism is to cancel the subscription before the next renewal, retaining access until the end of the paid period.

6.6. Invoices

Invoices are generated automatically and are available in the billing portal, accessible from Profile → Subscription → Manage subscription, where you can view and download them. If you need an invoice with specific tax details (tax ID, company name, address), you can provide them during the purchase process or request it by writing to info@kluppy.com.

7. Right of withdrawal (consumers)

7.1. Period and conditions

Under Spanish Royal Legislative Decree 1/2007, you have the right to withdraw from the contract within 14 calendar days of the initial purchase, without needing to give a reason.

The right of withdrawal applies to the initial purchase of the subscription. Automatic renewals of an existing subscription do not constitute a new purchase for these purposes and are governed by section 8.

To exercise the right of withdrawal, you must notify us before that period expires by means of any unequivocal statement, for example:

• Online form (self-service, 24/7): https://play.kluppy.com/legal/desistimiento — processes the cancellation and refund automatically.
• Email to: info@kluppy.com, preferably with the subject line "Withdrawal request".

You may use the model form in Annex I, although its use is not mandatory.

7.2. Effects of withdrawal

If you exercise your right of withdrawal:

• You will receive a full (100%) refund of the amount paid for the initial purchase, with no deduction for the service time already elapsed, even if you had requested immediate commencement of the service (section 5.1).
• The refund will be made within 14 days of you notifying us of your decision, using the same means of payment used for the purchase.
• Access to the PRO Plan will be revoked upon confirmation of the withdrawal.

8. Cancellation and refunds

General rule: other than the right of withdrawal over the initial purchase (section 7) and the cases expressly provided for in these Terms (sections 14 and 16), payments made are non-refundable, in whole or in part. Cancellation always operates prospectively: it prevents future charges but does not return charges already made.

8.1. Cancelling a monthly subscription

You can cancel your monthly subscription at any time from Profile → Subscription → Cancel. After cancellation:

• You will retain access to the PRO Plan until the end of the monthly period already paid for.
• No further charge will be made.
• No refunds are made, in whole or in part, for the current month or previous months.

8.2. Cancelling an annual subscription

• You can cancel at any time to prevent renewal for the following year, retaining access until the end of the annual period already paid for.
• On the initial purchase you have the 14-day right of withdrawal described in section 7 (full 100% refund).
• Annual renewals are non-refundable. Before each renewal you will receive an email notice sufficiently in advance to cancel; once the renewal charge has been made, no full or partial refunds are given.

8.3. How to cancel

Cancellation can be carried out entirely by the user from the user dashboard:

Profile → Subscription → Manage subscription → Cancel

You can also write to info@kluppy.com.

9. Acceptable use

9.1. You undertake to

• Use Kluppy for personal, non-commercial purposes.
• Not share your account or credentials with third parties (each account is personal and non-transferable).
• Not use bots, scripts or automated tools to simulate activity.
• Respect other users in social features (leagues, rankings, chat, duels).
• Not attempt to breach the platform's security.

9.2. Strictly prohibited

• Sharing the account with people who are not members of your household managed through Family Manager.
• Using the PRO Plan for commercial purposes or to instruct third parties without authorisation.
• Fraudulently manipulating rankings, leagues or statistics.
• Using the platform to extract or copy content on a mass scale (scraping).

9.3. Consequences of breach

Breach of the usage rules may result in the permanent blocking (ban) of the account without prior notice and without any right to a refund. This applies in particular to account sharing and the use of bots.

10. Minors and Family Manager

10.1. Account holder's responsibility

The account holder who sets up minors' profiles through Family Manager:

• Is legally responsible for the use the minors make of the platform.
• Must supervise that such use is appropriate to their age and family context.
• Is responsible for consent to the processing of the minor's data (Art. 7 LOPDGDD: children under 14 require parental consent).

10.2. Parental controls

From the Family Manager dashboard you can:

• Enable or disable multiplayer mode for minors' profiles.
• View and download all the data in a minor's profile.
• Delete a minor's profile at any time.

10.3. AI-generated content for minors

AI-generated texts for minors' profiles are produced applying the provider's content safety filters (Google Vertex AI) and additionally pass our own algorithmic check before being displayed, aimed at preventing inappropriate, offensive or adult content.

11. Data protection

The processing of your personal data is governed by our Privacy Policy. You have the right to access, rectify, erase and port your data at any time from your profile.

For minors' profiles managed through Family Manager, the account holder exercises the minor's rights as their legal representative.

12. Artificial Intelligence

12.1. AI-generated texts

Kluppy generates practice texts using generative AI (Vertex AI / Google Gemini). These texts:

• Are generated specifically for typing practice.
• Are adapted to the user's level of enabled keys.
• Are algorithmically verified to comply with the technical restrictions of the level.
• Are visually identified with the "✨ AI-generated text" badge.

12.2. Fair use policy

The PRO Plan includes AI text generation more than sufficient to cover normal personal and family use of the platform. Nevertheless, AI generation has a real infrastructure cost per text, so Kluppy reserves the right to:

• Set, change or adjust quotas and quantitative usage limits (for example, number of generations per day, per profile or per account), sized so as not to affect normal personal use.
• Temporarily limit or suspend AI text generation for an account if disproportionate, mass or automated use is detected that jeopardises infrastructure stability or generates anomalous costs.

Setting or adjusting fair use quotas under this clause forms part of the ordinary operation of the service and does not constitute a reduction of the contracted features for the purposes of section 16, provided it does not prevent normal personal use of the platform.

12.3. AI and assessment

Kluppy's metrics (WPM, accuracy, level) are indicative and educational. They must not be used as the basis for any formal assessment or decision that significantly affects a person.

13. Intellectual property

All platform content (design, code, exercise texts, logos, graphics, structure and AI-generated texts) is the property of Kluppy or its licensors and is protected by intellectual and industrial property law.

The data you generate through your activity (progress, statistics, achievements) is yours and you can download it at any time from Profile → Privacy → Download my data.

14. Service availability

Kluppy strives to keep the service available 24/7. Interruptions may occur due to scheduled maintenance (notified in advance), urgent security updates or incidents affecting infrastructure providers. Such interruptions do not give rise to a right to a refund unless they are prolonged and significant, in which case compensation will be assessed on a case-by-case basis.

15. Warranties and limitation of liability

15.1. Legal guarantee of conformity

As a consumer you benefit from the legal guarantee of conformity for digital content and services (arts. 115 et seq. of RLD 1/2007): throughout your subscription period you are entitled to a service that conforms to the contract and, failing that, to require it to be brought into conformity or, where appropriate, a price reduction or termination of the contract. Nothing in these Terms limits that guarantee.

15.2. Scope of the service

Without prejudice to the legal guarantee of conformity, we do not guarantee specific educational results, that the service will be uninterrupted, or that AI-generated texts will be free of errors.

15.3. Liability cap

To the maximum extent permitted by applicable law, our total liability shall be limited to the total amount paid in the 12 months preceding the event giving rise to the claim.

15.4. Consumer rights

Nothing in this section limits or excludes the rights afforded to you as a consumer by applicable Spanish or European law.

16. Changes to the service

Kluppy is a continuously evolving platform. Kluppy may, at any time and for valid reasons such as service improvement, technical or security adaptation, product evolution, infrastructure cost control or regulatory compliance:

• Add new features, game modes, content or levels.
• Modify or redesign existing features.
• Withdraw or replace features, game modes or content.
• Set or adjust quotas and usage limits for specific features (including AI generation, section 12.2).

These changes will not entail any additional cost to you within the period already contracted.

Minor changes, improvements and additions of features require no prior notice and give rise to no right to a refund or compensation.

In the event of changes that adversely affect your access to or use of the platform in a way that is not merely minor, we will notify you 30 days in advance and you will have the right to terminate the contract at no cost within 30 days of receiving the notice or, if later, of the change being applied, with a proportional refund of the unused period (Arts. 126 et seq. RLD 1/2007).

17. Dispute resolution

17.1. Direct contact

If you have any problem or complaint, please contact us first at info@kluppy.com. We undertake to reply within 5 business days (2 business days for PRO subscribers — priority support).

17.2. Alternative dispute resolution

You may turn to the consumer alternative dispute resolution bodies accredited under Spanish Law 7/2017 of 2 November, as well as to the Consumer Arbitration Boards and the Consumer Information Offices of your region.

17.3. Jurisdiction

These Terms are governed by Spanish law. Any dispute shall be heard by the Courts and Tribunals of the consumer's place of residence.

17.4. Language

The contract is formalised in Spanish. Any translations of these Terms that may be offered are for information only; in the event of divergence, the Spanish version prevails.

18. Changes to these Terms

We reserve the right to amend these Terms. Substantial changes will be notified 60 days in advance by email and by a visible notice on the platform, and will never be applied retroactively to your detriment to a period already paid for.

If you do not agree with the new Terms, you may cancel your subscription at no cost before they take effect, retaining access until the end of the period already paid for. Continued use of the service after the new Terms take effect implies acceptance of them.

19. Contact

• Email: info@kluppy.com (PRO subscribers: priority attention, section 17.1)
• Address: Mikeletegi pasealekua 65 (Planta Baja, Local 1), 20009, Donostia - San Sebastián, Gipuzkoa

Annex I — Model withdrawal form

(You only need to complete and send this form if you wish to withdraw from the contract; its use is not mandatory — any unequivocal statement is sufficient.)

To Kluppy S.L., Mikeletegi pasealekua 65 (Planta Baja, Local 1), 20009, Donostia - San Sebastián, Gipuzkoa, email info@kluppy.com:
I hereby give notice that I withdraw from my subscription contract (LITE Plan / PRO Plan), purchased on [date].
Consumer's name: [name]
Account email: [email]
Date: [date]
Consumer's signature (only if submitted on paper)

Terms and Conditions of B2C Subscriptions (LITE and PRO Plans) · Kluppy Connect · Version 1.4 · August 2026
Subject to Spanish Royal Legislative Decree 1/2007 (Consumers) · Regulation (EU) 2016/679 (GDPR) · Spanish Organic Law 3/2018 (LOPDGDD) · Spanish Law 34/2002 (LSSI) · Regulation (EU) 2024/1689 (AI Act)